Our team of auditors have deep understanding of hospitality operations, familiar with industry best practices, brand standards, and common service protocols across various hotel departments, such as front desk, housekeeping, food and beverage, and guest services. This knowledge enables them to accurately assess the quality of service and identify any discrepancies. They have strong written communication skills for producing detailed, objective, and actionable audit reports. Their ability to convey findings, both positive and negative, in a constructive and professional manner is key to ensuring the hotel management can address issues and improve service delivery.